At Elmer Kent, we are committed to providing a seamless and enjoyable shopping experience for all our customers. We understand the importance of reliable delivery and flexible return options, which is why we have designed our policies to ensure your satisfaction from the moment you place your order to the time your new furniture is in your home. Below, you will find all the details regarding our delivery and return procedures for our range of Poufs, End Tables, and Accent Chairs.

Delivery Policy

Delivery Options

We offer a range of delivery options to ensure your furniture arrives at your convenience. Whether you’re purchasing a single pouf or a complete furniture set, we aim to deliver your items safely and promptly.

  1. Standard Delivery:
    • Delivery times typically range between 5–10 business days.
    • Standard delivery is free for orders over a specified amount. Orders below this threshold may incur a small shipping fee, which will be calculated at checkout.
    • Our standard delivery service includes delivery to your doorstep.
  2. Express Delivery:
    • For those who need their order quickly, we offer an express delivery option, typically arriving within 2–4 business days.
    • Additional charges may apply for express delivery, depending on your location and the size of your order.
  3. Scheduled Delivery:
    • For larger items like our accent chairs or multiple pieces, we provide a scheduled delivery service. This allows you to choose a delivery window that works best for you.
    • Our delivery team will contact you to confirm a suitable time, ensuring you are available to receive your order.

Delivery Tracking

Once your order has been dispatched, you will receive an email confirmation containing your tracking details. This allows you to monitor the progress of your delivery in real-time and stay informed of its estimated arrival date.

International Delivery

Currently, we only offer delivery within US, but we are working to expand our service areas. If you are outside of our current delivery zones and wish to place an order, please contact us at [email protected] for more information.

Return Policy

We hope you love your new Poufs, End Tables, or Accent Chairs, but we understand that sometimes things don’t work out as expected. If you are not completely satisfied with your purchase, you may return or exchange the item(s) under the following conditions:

Return Conditions

  1. Eligibility for Return:
    • Items must be returned within 30 days of receipt.
    • The product must be in its original, unused condition with all original packaging, tags, and labels intact.
    • Proof of purchase (such as an order confirmation or receipt) must be provided.
  2. Non-Returnable Items:
    • Custom-made items or items that have been personalized for you.
    • Clearance or final sale items.
    • Items that have been damaged, used, or modified in any way.
  3. Return Process:
    • To initiate a return, please contact our customer support team at [email protected], stating your order number, the items you wish to return, and the reason for the return.
    • Once your return is approved, we will provide you with a return authorization and instructions on how to send the item(s) back to us.
    • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, damaged upon arrival).

Refunds

  1. Processing Time:
    • Once we receive and inspect the returned item(s), we will process your refund within 5–7 business days.
    • Refunds will be issued to the original method of payment, and you will be notified via email once the refund has been processed.
  2. Shipping Charges:
    • Please note that original shipping charges are non-refundable unless the return is due to an error on our part or the item arrived damaged or defective.
  3. Restocking Fee:
    • In certain cases, a small restocking fee may apply for larger items like accent chairs. This fee will be communicated to you before the return process begins.

Exchanges

  1. Exchange Eligibility:
    • If you wish to exchange an item for a different color, size, or product, please contact us at [email protected]. Items must meet the same eligibility criteria as returns.
  2. Exchange Process:
    • Once we receive the original item, we will process the exchange. If the desired item is out of stock, we will offer a refund or suggest an alternative.

Damaged or Defective Items

We take great care to ensure your items arrive in perfect condition. However, if you receive a damaged or defective item, please contact us immediately at [email protected] with photos and a description of the issue. We will arrange for a replacement or refund at no additional cost to you.

Cancellations

If you wish to cancel your order, please contact us as soon as possible. Orders can only be canceled before they have been dispatched. Once your order is on its way, our standard return policy will apply.

Contact Us

For any questions regarding our delivery and return policies, or for assistance with your order, feel free to reach out to us at [email protected]. We are always here to help and ensure your experience with Elmer Kent is a pleasant one.

Thank you for choosing Elmer Kent. We are dedicated to providing you with exceptional products and service, and we look forward to helping you create the perfect home with our unique range of Poufs, End Tables, and Accent Chairs.